Serve a killer lunch
You can’t control the fishing, the hunting or the weather, but you can control lunch! The morning fishing/hunting and fresh air has made your clients hungry, and they will be looking forward to lunch. For your lunch break, choose a location protected from the weather and close to the river or hunting area. A folding ...
Read MoreService Levels
Recently we did some market analysis of fishing lodges to rate and compare them on their level of service, both from firsthand experience and survey results. Here is how we rated the lodges. 1. Unacceptable – This is bad service at any level. Call it poor, terrible, less than stellar – bottom line is it ...
Read MoreFirst and Lasting Impressions
First and Lasting Impressions Certainly, one of the most important parts of a consumer’s travel experience is their initial point of meaningful contact with a guide, outfitter or adventure lodge. This ‘welcome’ stage is defined as that pivotal interaction where a customer has explicitly requested something from you or has initiated contact, they have ...
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